Shipping Policy
Oleny Shipping Policy
🌿 Overview
At Oleny, we believe your healing journey should be effortless from start to finish. Every order is packed with care and shipped quickly from Ottawa, Ontario, Canada using Canada Post.
All shipments include tracking and are handled with the same attention and purity that define our products.
We currently ship to all provinces across Canada and the United States.
🇨🇦 Shipping Within Canada
Carrier: Canada Post
Service: Expedited Parcel (tracked and insured)
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Processing Time: 1–2 business days
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Estimated Delivery Time:
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Ontario & Quebec: 1–2 business days
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Rest of Canada: 3–4 business days
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Includes: Tracking number and $100 insurance coverage
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Average Shipping Cost: $9–$16 depending on destination
You’ll automatically receive a tracking email once your order ships.
🇺🇸 Shipping to the United States
Carrier: Canada Post (partnered with USPS for final delivery)
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Services Used:
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Tracked Packet USA (under 1kg): 4–7 business days
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Expedited Parcel USA (1–2kg): 4–6 business days
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Xpresspost USA (Express): 2–3 business days
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Includes: Full tracking and customs documentation
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Average Cost: $14–$25 depending on package size and weight
All customs paperwork is automatically handled through our Shopify system to ensure smooth delivery.
🚀 Shipping Options at Checkout
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Free Shipping:
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Orders over $75 CAD within Canada
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Orders over $100 CAD to the United States
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Standard Tracked Shipping: Flat rate of $9.99 (Canada) / $14.99 (U.S.)
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Express Shipping: Flat rate of $19.99 (2–3 business days)
Shipping rates are calculated automatically at checkout for accuracy.
🕓 Order Processing
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Orders are prepared within 1–2 business days (Monday to Friday).
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Orders placed on weekends or holidays will be shipped the next business day.
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Tracking information will be emailed as soon as your package is on its way.
🏠 Local Shipping Notes
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All parcels ship from Ottawa, Ontario.
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We currently do not offer local pickup or in-person delivery.
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Oleny uses eco-friendly, compostable mailers and packaging to stay aligned with our clean-living values.
🌍 International Orders
At this time, Oleny ships exclusively within Canada and the United States.
For international shipping inquiries, please contact us at olenyofficial@hotmail.com for a custom quote.
🔒 Lost or Delayed Packages
Once your package leaves our facility, Oleny is not responsible for shipping delays, postal issues, or lost parcels caused by Canada Post or USPS.
If your package appears lost or delayed:
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For Canada orders, please wait 15 business days
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For U.S. orders, please wait 21 business days
Then contact us at olenyofficial@hotmail.com, and we will help you file a trace or claim through Canada Post.
💬 Questions or Support
If you have any questions about your order, tracking, or delivery, please reach out anytime:
📧 olenyofficial@hotmail.com
📍 Ottawa, Ontario, Canada